If you believe that any content on our website or delivered through our services infringes your copyright (or that of someone you represent), please notify us so that we can investigate and address the issue. Although as a Hong Kong company we are not directly subject to the United States DMCA, we voluntarily follow a similar “notice-and-takedown” procedure as a best practice for handling copyright complaints 13. Here’s how to submit a complaint:
Notice of Infringement: Please send a written notice to our designated copyright agent at [copyright@companydomain.com] with the subject line “Copyright Infringement Notice.” Include the following information: (1) a description of the copyrighted work that you claim has been infringed; (2) a description of where the material you claim is infringing is located (a URL on our site, or reference to the report/email in question); (3) your contact information (name, affiliation, address, email, phone); (4) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information you have provided is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (6) your physical or electronic signature. If you are unsure whether the material is indeed infringing, you may want to seek legal advice before submitting a notice, as false claims can have legal consequences 14.
Upon receiving a valid infringement notice, we will promptly acknowledge it and investigate. If the claim appears credible, we will remove or disable access to the allegedly infringing material while the matter is reviewed 13. We will also notify the user who posted or provided the affected content (if applicable) about the complaint, and provide them an opportunity to respond (file a counter-notice) as per a standard DMCA-like process. Our team may also reach out to you for any clarifications needed in your notice. We aim to resolve these matters expeditiously, either by removing infringing content or restoring it if a counter-notice proves the use was authorized or falls under an exception (such as fair use). Repeat infringers’ accounts or access to our services will be terminated when appropriate , in accordance with our internal policy and applicable laws.
Counter-Notice: If you are a user whose content was removed due to a copyright complaint and you believe the removal was mistaken or that you have the right to use the material, you may send us a counter-notice. Provide: (1) identification of what was removed and where it appeared; (2) a statement under penalty of perjury that you believe in good faith the material was removed by mistake or misidentification; (3) your consent to the jurisdiction of Hong Kong courts (or if you’re outside Hong Kong, consent to jurisdiction of Hong Kong and an agreement to accept service of process from the complaining party); and (4) your signature. If we receive a valid counter-notice, we will forward it to the original complainant. If the complainant does not inform us within 14 days that they have filed a court action to restrain you from using the material, we may restore the material, at our discretion 16 17. (Please note, if the original complaint was under U.S. DMCA, the legal timelines and requirements of the DMCA will be followed as applicable.)